Shibboleth login help

Tips on what to do if you’re having problems logging in with Shibboleth

Getting started with Shibboleth

You’ll need a username and password to access Moodle and many of the library’s journals, databases and ebooks. We use a system called Shibboleth to create these login details for you.

New Shibboleth accounts will need to be activated before you can access library services and your Moodle account (Moodle accounts are needed for students and teaching staff only). You’ll receive your username and activation link by email.

Enrolled new students for the academic year 2023-24 will start to receive their Shibboleth activation emails from 14 September 2023. Enrolled returning students who already have a Shibboleth account can just continue using their logins as normal.

Students should note that their Shibboleth login details are different and separate from their MyTap login.

If you’re having problems with Shibboleth access on an existing account, use the links below to get a username reminder or reset your password. Remember, resetting your password won’t work on an account that hasn’t yet been activated. Also, do not include an @ character in your password as it will prevent it from working.

Please contact the library if you experience any further problems with your login.

Security for logins

If you make 10 incorrect attempts when logging in with your Shibboleth username and password, you’ll get a message stating you’ll be unable to login for five minutes. While you’re waiting for this time to pass, you can still check your username and reset your password.

Library staff are unable to shorten the amount of time you need to wait. If you continue to have problems, please contact the library.

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