Shibboleth login help

Shibboleth downtime 2 January 2025

On Thursday 2 January from 10am to 11am, there will be disruption to logging in with Shibboleth due to essential upgrade works. Moodle and library resources could be unavailable to you during the upgrade period, so please download beforehand any items you’ll need during this time. 

Trust staff and students who require access to Tavistock and Portman Moodle course pages during the upgrade, should log in to Moodle just before 10am as they will maintain their access if logged in before the works begin. 

Getting started with Shibboleth

You’ll need a username and password to access Moodle and many of the library’s journals, databases and ebooks. We use a system called Shibboleth to create these login details for you.

New Shibboleth accounts will need to be activated before you can access library services and your Moodle account (Moodle accounts are needed for students and teaching staff only). You’ll receive your username and activation link by email.

Enrolled new students for the academic year 2024-25 will start to receive their soon after enrolment is completed on MyTap. Enrolled returning students who already have a Shibboleth account can just continue using their logins as normal.

Students should note that their Shibboleth login details are different and separate from their MyTap login.

If you’re having problems with Shibboleth access on an existing account, use the links below to get a username reminder or reset your password. Remember, resetting your password won’t work on an account that hasn’t yet been activated.

Please contact the library if you experience any further problems with your login.

Security for logins

If you make 10 incorrect attempts when logging in with your Shibboleth username and password, you’ll get a message stating you’ll be unable to login for five minutes. While you’re waiting for this time to pass, you can still check your username and reset your password.

Library staff are unable to shorten the amount of time you need to wait. If you continue to have problems, please contact the library.

Confirming your identity

Moving forwards, when you log in with Shibboleth, you will be required to take an extra step to confirm your identity. You will be asked to enter a unique code, which will be sent to you by email, using the address associated with your Shibboleth account. Once you enter this code, you will be able to continue as normal.