The Library supports learning, teaching, research and professional development by connecting our community with trusted information, learning opportunities and expert support. 

We are committed to providing an inclusive, welcoming and trauma-informed environment in which all members of our community can learn, discover and thrive. 

Our commitment to you

Our commitment to you is based on the Trust’s six values. 

We are kind

We provide a welcoming, supportive and trauma-informed service. We will: 

• treat everyone with empathy, compassion and professionalism 
• recognise that people may have different experiences and needs 
• create an environment where everyone feels comfortable asking for help 

We are respectful

We value every member of our community. We will: 

• treat everyone fairly, courteously and honestly 
• respect privacy and confidentiality 
• listen to and value different perspectives 

We work together

We develop our services in partnership with our users. We will: 

• collaborate with students and staff  
• listen to feedback and act on it where possible 

We keep things simple

We aim to make our services easy to access and understand. We will: 

• communicate clearly and openly 
• provide straightforward guidance and support 
• design services with the user experience in mind 

We empower

We support independent learning and lifelong development. We will: 

• help users build confidence in finding and using information 
• encourage curiosity, critical thinking and evidence-informed practice 

We are proudly diverse

We celebrate and value diversity in all its forms. We will: 

• provide inclusive and accessible services 
• promote diverse voices, perspectives and collections 

Your commitment to us

We ask our users to: 

• treat staff and fellow users with respect and courtesy 
• help maintain a welcoming and inclusive learning environment 
• use library resources responsibly 
• follow library policies and regulations 
• share feedback to help us improve 

We welcome feedback, suggestions and ideas. Your views help us continue to improve our services, resources and learning spaces. You can talk to us, email us library@tavi-port.ac.uk or for digital topics, contribute to the TET Digital Dialogue.