Student fees and refunds
Cancellations by us
On very rare occasions, we may need to cancel an advertised course due to insufficient student numbers or a lack of a specialist resource. If we do, we will refund, in full, any paid fees.
Cancellations by you
If you wish to cancel and withdraw completely from your studies, you must discuss this with your Course Lead in the first instance. You will then need to complete a withdrawal form and submit it to the Course Administrator. We will treat the withdrawal date as the date the administrator receives this form. The amount we will refund depends on when you withdraw – see more in our refunds section below.
Breaking your studies
If you decide to break your studies between one year of an academic course and another, you must let us know by the end of the academic year before the one you wish to take off. When you return after a break, we will charge you the fee for the academic year you wish to return to. In exceptional circumstances, you may be able to break your course during the academic year, but only with the agreement of the Associate Dean. You will have to pay for the terms attended.
Refunds and charges
If you choose to withdraw from your course or defer their place to a following year, the amount of course fees payable will depend on the date of withdrawal or deferral. The charges for the academic year 2022/23 are shown below
- Withdrawal or deferral on or before 21 August 2022: No charge
- Withdrawal or deferral between 22 August 2022 and 18 September 2022: 10% of the full course fee is payable
- Withdrawal between 19 September 2022 and 28 October 2022: A third of the full course fee is payable
- Withdrawal from 29 October 2022 and onwards: Full course fee is payable.
Continuing professional development (CPD) and conferences
All cancellations must be made in writing to the CPD team. If you cancel no later than 14 days before the conference or CPD event, we will provide a full refund, minus a 10% administration charge. However, no refund can be made for cancellations made within 14 days of the conference or CPD event starting.
On very rare occasions, we may need to cancel an advertised course or conference due to insufficient student numbers or unavoidable circumstances. If we do, we will refund, in full, any paid fees.
Our refund methods
Payment by credit card: Refund to the credit card from which original payment was made
Payment by Paypal: To the same Paypal account from which the original payment was made
Payment by standing order BACS: Refund to the same account
Recovery of unpaid fees
Please note that we will take all steps to recover fees that are due and unpaid. We may:
- record debtors on our databases
- pass details and information regarding debtors to a debt collection agent
- withhold certificates
- refuse attendance at award ceremonies
- prevent re-enrolment with us until the debt is settled
We reserve the right to suspend you from your course and may start legal proceedings. If you’ve failed to pay in previous academic years, you’ll have to pay all course fees in full before you can continue on your course.
Your statutory cancellation rights
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your contract with us for up to 14 working days from the day after you have accepted the offer of a place on a course with us or booked on to a conference. You can do this by emailing your Course Administrator or by post to:
Registry & Finance
Tavistock and Portman NHS Foundation Trust
120 Belsize Lane
If the course or conference starts before the end of this cancellation period and you attend the course or conference within the cancellation period, you agree that the Trust will be supplying services to you with your agreement before the end of the cancellation period, and you will then no longer be able to cancel this contract under these cancellation rights.