Student fees and refunds

Cancellations

Cancellations by us

On very rare occasions, we may need to cancel an advertised course due to insufficient student numbers or a lack of a specialist resource. If we do, we will refund, in full, any paid fees.

Cancellations by you

If you wish to cancel and withdraw completely from your studies, you must discuss this with your Course Lead in the first instance. You will then need to complete a withdrawal form and submit it to the Course Administrator. We will treat the withdrawal date as the date the administrator receives this form.  The amount we will refund depends on when you withdraw – see more in our refunds section below.

Breaking your studies

If you decide to break your studies between one year of an academic course and another, you must let us know by the end of the academic year before the one you wish to take off.  When you return after a break, we will charge you the fee for the academic year you wish to return to.  In exceptional circumstances, you may be able to break your course during the academic year, but only with the agreement of the Associate Dean. You will have to pay for the terms attended.

Refunds and charges

Postgraduate courses

If you choose to withdraw from your course or defer their place to a following year, the amount of course fees payable will depend on the date of withdrawal or deferral.  The charges for the academic year 2022/23 are shown below

Continuing professional development (CPD) and conferences

All cancellations must be made in writing to the CPD team. If you cancel no later than 14 days before the conference or CPD event, we will provide a full refund, minus a 10% administration charge. However, no refund can be made for cancellations made within 14 days of the conference or CPD event starting.

On very rare occasions, we may need to cancel an advertised course or conference due to insufficient student numbers or unavoidable circumstances. If we do, we will refund, in full, any paid fees.

Our refund methods

Payment by credit card: Refund to the credit card from which original payment was made

Payment by Paypal: To the same Paypal account from which the original payment was made

Payment by standing order BACS: Refund to the same account

Recovery of unpaid fees

Please note that we will take all steps to recover fees that are due and unpaid.  We may:

We reserve the right to suspend you from your course and may start legal proceedings. If you’ve failed to pay in previous academic years, you’ll have to pay all course fees in full before you can continue on your course.

Your statutory cancellation rights

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your contract with us for up to 14 working days from the day after you have accepted the offer of a place on a course with us or booked on to a conference. You can do this by emailing your Course Administrator or by post to:

Registry & Finance
Tavistock and Portman NHS Foundation Trust
120 Belsize Lane
London
NW3 5BA

If the course or conference starts before the end of this cancellation period and you attend the course or conference within the cancellation period, you agree that the Trust will be supplying services to you with your agreement before the end of the cancellation period, and you will then no longer be able to cancel this contract under these cancellation rights.

Read the policy

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