Submit a formal complaint

If you have completed the informal stage of the Student Complaints Procedure and are dissatisfied with the response, you may use this form to submit a formal complaint.

Complaints will only begin proceedings at the formal stage in exceptional circumstances.

Your details

Your name(Required)

First Last

Your student number(Required)

Your course(Required)

Place of study

Your complaint

Are you submitting a complaint on behalf of a group?(Required)

We operate a zero-tolerance approach to discrimination, victimisation, bulling, harassment, and sexual misconduct.

Does your complaint involve discrimination, victimisation, bulling, harassment, or sexual misconduct by another student or a member of staff?(Required)

Students sometimes submit complaints if they are dissatisfied with another student casework process, such as the Non-Academic Misconduct Procedure or the Fitness to Train or Practise Procedure.

Does your complaint involve another student casework process?(Required)

The Student Complaints Procedure sets out that students should normally make complaints to a relevant member of staff in the first instance so that their concerns may be resolved informally.

Have you attempted to resolve your complaint informally?(Required)

Please set out your concerns below and tell us what outcomes you are seeking at this stage. As much as possible, please provide details such as key dates and the names and job titles of people who are involved. If you have attempted to resolve your complaint informally, please specify when and how, and which parts of the response you are dissatisfied with.

Summary of concerns:(Required)

Desired outcomes:(Required)

The Student Complaints Procedure sets out that students should submit formal complaints within three months of the relevant issues occurring or within 25 working days of the informal stage outcome being issued, whichever is later.

Are you submitting your complaint within the time limits?(Required)

If you are submitting your complaint outside the time limits, please explain why you could not submit it within the time limits:

Please attach any supporting evidence for your complaint. Examples of supporting evidence could include relevant correspondence, meeting notes, witness statements, or other documentary evidence. Please note that there is a maximum limit of ten documents of 5MB each.

Drop files here or

Max. file size: 5 MB, Max. files: 10.

Next steps: We will normally need to contact you by email to follow up your complaint.

I consent to being contacted by email in relation to my complaint:(Required)

Emotional support and reasonable adjustments are available to students as part of the complaints process. Emotional support is available internally through the Student Advice and Consultation Service. Please email StudentAdvice@tavi-port.ac.uk for more information about this service. Examples of reasonable adjustments could include needing more time to gather or review information or preferring to be contacted by phone or email. If you would like to request any reasonable adjustments, please provide details below.

Reasonable adjustments requested: