Request an internal complaint review

If you have completed the formal stage of the Student Complaints Procedure and are dissatisfied with the outcome, you may use this form to request an internal review.

Your name(Required)

First Last

Your student number(Required)

Your course(Required)

Place of study(Required)

Your request

Are you submitting this request on behalf of a group?(Required)

The Student Complaints Procedure sets out that students should submit internal review requests within ten working days of the formal stage outcome being issued.

Are you submitting your request within the time limits?(Required)

If you are submitting your request outside the time limits, please explain why you could not submit it within the time limits:

Internal review requests may only be submitted on certain grounds. These grounds are as follows: • The Student Complaints Procedure was not followed, or a procedural error occurred during the formal process, • The outcome of the formal process was unreasonable, • The student has new material evidence which could not have been provided sooner, and which may affect the outcome of the formal process.

Which of the available grounds for review do you believe apply to your request?(Required)

Please set out below which parts of your formal complaint outcome you are dissatisfied with and tell us what outcomes you are seeking at this stage. Please refer to the available grounds for review; for example, explain what procedural error you think occurred at the formal stage or how you think the outcome was unreasonable.

Summary of concerns:(Required)

Desired outcomes:(Required)

Please attach any supporting evidence for your request. Examples of supporting evidence could include relevant correspondence, meeting notes, witness statements, or other documentary evidence. Please note that there is a maximum limit of ten documents of 5MB each.

Drop files here or

Max. file size: 50 MB.

Next steps We will normally need to contact you by email to follow up your request.

I consent to being contacted by email in relation to my request:(Required)

Emotional support and reasonable adjustments are available to students as part of the complaints process. Emotional support is available internally through the Student Advice and Consultation Service. Please email StudentAdvice@tavi-port.ac.uk for more information about this service. Examples of reasonable adjustments could include needing more time to gather or review information or preferring to be contacted by phone or email. If you would like to request any reasonable adjustments, please provide details below.

Reasonable adjustments requested:

File

Max. file size: 50 MB.